Occasionally, unexpected errors occur causing online games to crash. These errors are typically caused by one or more players having a weak network connection, causing communications between the app and the game server to be disrupted. We are working extremely hard to better understand these errors and find ways to prevent them. We have reduced the frequency of errors significantly in recent months and continue to work on enhancements that will make the online gaming experience better.
If you experience these errors more than once or twice we highly recommend making sure your device is connected using a high speed Internet connection or WiFi, and make sure you have a strong signal. Also, please avoid texting or using other apps at the same time you are playing as this can cause interference with the game.
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